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you are here: Terms & Conditions
Please see below our terms and conditions. Your statutory rights are not affected.
Prices: All prices are inclusive of VAT @20% (effective from 4th January 2011)
Payment: We accept Visa, Mastercard, Switch, Maestro and PAYPAL.  Your payment is taken securely via the Paypal secure server. Your card details will not be seen by us at any time.
Delivery: Our standard delivery is available throughout all mainland UK.   
A delivery charge of £3.95 is added to all mainland UK orders placed online below £100 in value (Phone orders are charged at the rate of £4.95). Orders above £100 include free UK delivery.
We deliver to offshore UK and the rest of the world as follows:
Offshore UK (Ireland, Channel Islands etc): £19.95
Europe (France, Spain, Germany, Italy etc): £25
Rest of the World (USA, Asia, Middle East): Prices on request
We normally dispatch all orders within 24 hours of receipt.  If any items are not available we will endeavour to contact you with a delivery date.  If this date is not acceptable, you have the option to cancel your order.
You must notify us within 3 working days of delivery if any goods are damaged or missing.
Refund Policy:  If you do not wish to keep your purchase, you can return the goods unused in perfect condition and in the original packaging within 28 days for a refund. We do not accept liability for packages damaged or lost in transit back to us.  It is your responsiblity to wrap items adequately to prevent damage.
You will be responsible for the cost of returning the goods to our warehouse unless the goods are faulty.  We will refund your money within 14 days.  We suggest you send any returns back to us using 1st recorded delivery to enable you to track your parcel.
Returns outside this period will not be accepted.
limekitchenandbathroom.co.uk only supplies products which are manufactured to the highest standards.  To demonstrate our confidence in the quality of our products they are covered by our money back guarantee.